It was our 1st order with this company and we ordered 8 designs of the water repellent cap (250 PCS each colour )
We were excited to receive these but unfortunately one of the designs had not been coated with the water repellent technology so was worthless to us. It was useless.
If we wanted a “plain” cap I could have purchased it far cheaper elsewhere.
Trying to resolve this issue has also been difficult. I expect replacements to be made asap and sent to us again free of charge.
After all, it is not our fault and this is what other suppliers have done for us in the past. No questions asked.
However I have been told it will take over 30 days to remake these and “I should” probably ship them with my next order.
Which indicates that they are not willing to send the replacement products at their cost.
Very, very frustrating.
Phản hồi từ nhà cung cấp:
We're sorry for the issue of hats. For the design which did not coated with the water repellent technology,production would speed up to make new hats to cover those.
12 Mar 2024